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Refund and Returns

Reset ECS is a trading name of Bonner Biotech LLC, 3838 Oak Lawn Avenue, Dallas, TX 75219. Telephone +1 949 333 9072.

Your right to return

You may return any unopened and unused product within 30 days of delivery for a full refund of the purchase price.

Products that have been opened

For reasons of hygiene and product safety, we cannot accept returns of products that have been opened or used. These are topical products applied to the skin, and once a seal is broken we are unable to resell or safely restock them.

If the product is faulty, damaged or wrong

If your order arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery and we will replace it or refund it in full, including all postage costs, at our expense. You will not be asked to pay to return it.

Return postage

For a change of mind, the cost of returning the item is yours. For a faulty, damaged or incorrect item, it is ours.

How to start a return

Contact us on +1 949 333 9072 or at barry@resetecs.com with your order number and the reason for return. We will confirm the return address and issue a return reference before you send anything back. Please do not return items without contacting us first.

When you will be refunded

Refunds are issued to the original payment method within 5 business days of us receiving and inspecting the returned item. Your bank may take a further few days to show it.

Cancelling before dispatch

If your order has not yet been dispatched, contact us and we will cancel it and refund you in full.